Exploring holistic HMI design for automated vehicles: Insights from participatory workshop to bridge in-vehicle and external communication

Dong, H., Tran, T., Verstegen, R., Cazacu, S., Gao, R., Hoggenmüller, M., Dey, D., Franssen, M., Sasalovici, M., Bazilinskyy, P., Martens. M.

Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems. Honolulu, USA (2024)

ABSTRACT Human-Machine Interfaces (HMIs) for automated vehicles (AVs) are typically divided into two categories: internal HMIs for interactions within the vehicle, and external HMIs for communication with other road users. In this work, we examine the prospects of bridging these two seemingly distinct domains. Through a participatory workshop with automotive user interface researchers and practitioners, we facilitated a critical exploration of holistic HMI design by having workshop participants collaboratively develop interaction scenarios involving AVs, in-vehicle users, and external road users. The discussion offers insights into the escalation of interface elements as an HMI design strategy, the direct interactions between different users, and an expanded understanding of holistic HMI design. This work reflects a collaborative effort to understand the practical aspects of this holistic design approach, offering new perspectives and encouraging further investigation into this underexplored aspect of automotive user interfaces.